Frequenty Asked Questions

• Q: Are pets allowed?

  A: Pets (Dogs ONLY) are often negotiable and the acceptance of pets depends on the property being leased. We charge a non-refundable pet fee of $300. In addition to the pet fees, the tenant will be responsible for any damage caused by the pet including urine stains, damaged carpet, wallboard damage, etc.

• Q: Can I be charged for maintenance at the property?

  A: Yes, if resident damage or neglect causes the maintenance, you will be charged for it. 

• Q: Can you waive my late charges?

  A: No. We do not waive late charges. 

• Q: How do I report a maintenance item?

  For normal non-urgent maintenance items please use our online maintenance form (http://www.abcfamilyllc.com/maintenance) to submit any issues. Be sure to provide us with the best possible time to reach you. If the item is urgent, you may call (252) 341-2989 to report the problem. For police or fire emergencies, dial 911 before calling us.

• Q: Is smoking allowed in residential or commercial properties?

  A: Smoking is not allowed in residential or commercial properties. Properties available for rent through ABC Family, LLC are non-smoking only.

• Q: What is considered an emergency?

  A: The following are examples of maintenance emergencies:
  • The main sewer line is backed up.
  • A pipe broke and water is leaking into the home.
  • There was a break-in and you have an unsecured entrance to the home.
  • Air Conditioning /Heating system not working – if temp is greater than 85 degrees or lower than 55 degrees inside the home.
  
  
  If you lock yourself out of your home, you will need to call a lock smith; we do not unlock homes after normal business hours. 
  
  
  

• Q: When and how should I give my notice to vacate?

  A: Notice to vacate must be received in our office in writing on or before the 1st of the month.  We do require a minimum 30-day notice.

• Q: When is Rent Due?

  A: The rent is due on the first of the month. If the rent is not posted in our office by the fifth day of the month, a 5% late fee will be added to the balance owed.  Eviction will follow if balance is not paid.

• Q: Where do I pay my rent?

  A: Rent payments can be paid online (with this link…. https://abcfamily-reslisting.securecafe.com/residentservices/apartmentsforrent/userlogin.aspx), mailed to PO Box 2067, Greenville, NC 27836 or delivered to our office located at 1290 East Arlington Boulevard, Greenville, NC 27858. Cash payments are NOT accepted.

ABC Family, LLC.

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FAQs

Frequently Asked Questions

Have a question? Read through our list of frequently asked questions before contacting us.